RETURN POLICY
CONTACT US
If you have any questions about the products or about your orders, you can reach us at:
DDK FOOTWEAR, INC.
18130 Rowland Street
City of Industry, CA 91748
Tel:626-839-8198
Fax:626-839-8292
Email:sales@ddkfootwear.com
CANCELLATION POLICY
If for any reason you would like to cancel your order, please send us an email to sales@ddkfootwear.com at the soonest possible time. Every effort will be made to accommodate your request;however,please realize that once your order is already in the shipping department, no changes will be allowed.
RETURN POLICY
There are NO RETURNS or EXCHANGES allowed without our company's authorization. Claims for damaged merchandise must be notified to us immediately upon receipt of goods. All return merchandise must be in its ORIGINAL PACKAGING and NEW CONDITION. Returns without the RMA (return merchandise authorization) and original packaging will be charged a 10% restocking fee.
Returns will be credited in its original method of payment. Please allow 2 weeks after receipt of your returned merchandise for your credit to be processed. A credit should appear in your account within 2 billing cycles.
IMPORTANT REMINDERS
- We do not accept any cash deposits to our bank account as payments.
- Customers are responsible for all returns and / or exchange shipping cost.
- When you return your merchandise back to us. it is advisable to ship your packages with a tracking number in order to confirm delivery and / or locate it in the event it becomes lost in transit. please also include a copy of the original invoice.
- DDK Footwear, Inc. is not responsible for customer returns that are not received.